Delivery & Returns

Delivery

We offer the following delivery options:

  • UK Standard Delivery (Royal Mail) £3.95 - Taking 3 to 5 Working Days
  • Express Delivery (UPS) £7.50 - Next Working Day* (excluding Bank Holidays). Please note this service is only available to the UK mainland.
  • International Delivery (Royal Mail) £13.50 5-7 Working Days. All relevant import taxes and duties are not included in your total and will be payable locally.

*Orders must reach our office by 12 noon the preceding day. Orders received after 12 noon may still be eligible for next day delivery although this is not always possible.

Our factory closes at 12 noon Friday and remains closed until Monday therefore please bear this in mind when ordering. 

Please be aware that Express Delivery and International Delivery will require a signature on delivery. In the event that you are unavailable when the delivery is made a card will be left giving you the opportunity to contact the courier and re-arrange delivery at a convenient time.

Exchange and Returns

If you wish to return an item, we do ask all products are returned to us within 14 days of receipt, in the original condition. Please make sure all returned items are well packaged so they do not become damaged in the post. Once we have received and inspected the returned product we shall then proceed with an exchange or a refund. Refunds will be credited to the original payment card or PayPal account.

Unwanted goods must be returned in a fully resellable condition and any packaging must be intact.

We reserve the right to refuse an exchange or refund if goods are not returned in good condition or are damaged.