We close on Friday 9th October for our Autumn holiday. Re-opening Monday 19th when all orders will be dealt with. Apologies for any inconvenience caused.

Terms & Conditions


Pricing & Import Duties

We reserve the right to adjust our prices at any time.

Any customs or import duties incurred on entering a country are the responsibility of the customer.

 

Descriptions

We have taken great care to ensure that all product descriptions are correct. Whilst the colour reproductions of products on our website are close, slight variations may occur.

 

Payment Options

We accept all major credit and debit cards as well as payment by PayPal.

 

Gift Vouchers

House of Cheviot vouchers may be exchanged for goods online only. Vouchers cannot be exchanged for cash or replaced if lost. Vouchers may be used for goods of a higher value on payment of the difference. If goods are purchased to a lower value, the difference will be refunded by voucher.

 

Sales & Special Offers

All special offers and sale items are subject to availability, on a first come first served basis. Sale or discontinued items purchased online can be returned for a refund or exchanged within 14 days of date of receipt of goods. We accept no liability from our inability to supply goods due to lack of stock other than returning any payments made to you.

 

Customer Satisfaction

At House of Cheviot we pride ourselves on providing the highest standard of customer service and products. We want you to be happy with your purchases and shop with us again in the future. Complaints are extremely rare; however, should you be dissatisfied please do not hesitate to contact us. We take any complaints very seriously and make it our priority to resolve it immediately. 

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